Quality Guarantee

CLEANAF guarantees quality cleaning services that meet all pre-discussed expectations. if a client is unhappy with a service, we will send a team member(s) back to the residence and correct the issue. we must be notified within 24 hours of your appointment to honor this. no refunds will be given for services completed.

through a pre-cleaning questionnaire, clients’ expectations and specific needs are discussed prior to their first appointment.

Etiquette, Safety, & Sanitation

We require all of our team members to be respectful of their client’s space by cleaning with care and following avoiding any pre-determined guidelines that the client has established with the company. Our team uses clean microfiber cloths, paper towels, sponges & scrubber, and damp mop pads. We guarantee that all these items are sanitized between uses and will never be reused in an unsanitary state.

we also require our clients to be respectful of our staff and team members by abiding by the following guidelines:

a.) Clients are required to give our team members the proper space to complete their work

B.) Clients must be ready for our team to arrive by the appointment time. This means that clients will be fully dressed if home to answer the door or have set aside keys with the front desk or at a lockbox.

C.) Clients must provide a safe work environment for our team members that is free from mold, infestations, and dangerous objects.

Pets

we love pets and especially love making your homes CleanaF despite all the fur they may leave around!

our team will clean pet’s food bowls if you wish however we will not clean or touch any areas that may have pet excrement. also, please be advised that if your pets have fleas we will have to vacate the space and your appointment will be forfeited. this is for the safety of our team, their families, and our other clients.

if your pet is not good around other people or cleaning supplies (i.e. vacuums) please make arrangements so out team is able to work without interruption.

Cancellations & Rescheduling

all appointment cancellations or reschedules must be done at least 24 hours in advance without penalty. any last minute cancellations done less than 24 hours before the appointment will result in a forfeit of that appointment.

if a client fails to be present for their appointment or to give proper instruction for entering the building without proper notice, that appointment will be forfeited. our team will contact the client through text and calls on the day-of and wait 15 minutes after the appointment start time.

Package cancellations must be done 14 days before the next renewal date. There are no refunds once a package has been purchased.

Privacy Policy

1. Introduction

Welcome to CleanAF LLC ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our cleaning services advertised through TikTok.

2. Information We Collect

We may collect various types of information from you when you interact with our TikTok advertisements or use our cleaning services:

• Personal Information: This includes your name, email address, phone number, and other contact details provided when you engage with us.

• Payment Information: If you make a payment for our services, we collect payment card information and billing details. However, we do not store this information on our servers; it is securely handled by our payment processing partners.

• Usage Information: We collect information about your interactions with our TikTok advertisements, website, and services. This may include IP addresses, device information, browser type, and pages visited.

• Location Information: With your consent, we may collect your precise location information to provide you with relevant cleaning service options.

3. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

• Providing and improving our cleaning services.

• Personalizing your experience and tailoring our services to your preferences.

• Responding to your inquiries, requests, and providing customer support.

• Sending you promotional materials and updates about our services, subject to your preferences.

• Analyzing usage patterns to enhance our advertising strategies and optimize our services.

4. Sharing of Your Information

We may share your information with the following parties:

• Service Providers: We may share your information with third-party service providers who assist us in offering our cleaning services, processing payments, analyzing data, and supporting our operations.

• Legal Compliance: We may share your information if required by law, regulation, legal process, or governmental request.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

5. Your Choices

• Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

• Location Information: You can control the collection of location information through your device settings.

6. Security

We take security seriously and implement appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us, and we will promptly remove such information.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top indicates when the latest version was published. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

CleanAF LLC [Address] [Email] [Phone]

Thank you for choosing CleanAF LLC. Your privacy is important to us.